1…Evaluate
We begin by evaluating your current environment
- Internet connections
- Computers & Servers
- Networking equipment (Routers, switches, AP’s, VPN, NAS, etc)
- Software and Licensing
- Business processes
- Business goals
- Phone systems
- Cellular plans
- Existing IT Contracts or Commitments
- Scan the network to see what devices are connected and their operating details.
2…Consult
- We talk to all the staff that have a computer. (Well, a lot of them)
- Business processes become real only when we know what staff do on a daily basis and the tools, software & hardware they use.
- We talk to the owners/managers and find what is working and not working for them.
- We look at what the client is currently paying for their IT Services.
3…Present
- Provide you with a service proposal based on your business goals, budget, current and near future needs.
- Identify issues that need to be corrected before we move to step 4.
- Develop an understanding of you and your business so we can provide meaningful support and direction.
4…Optimize
- We thoroughly map and document your computer network.
- Make changes if necessary so we can support it efficiently and effectively.
5…Manage, Monitor & Support
- We install all out supporting software systems, Remote Management & Monitoring (RMM), Network Monitoring, Anti-virus, Ransomware detection, Backup, etc monitoring tools and take over responsibility for managing your network infrastructure.
- Provide users with the Email, Phone & Link to contact our Support Center or submit a Help Desk ticket.
